What is The 5-Star Experience? Star #3: “We Got Your Back”

May 29th, 2017 by

Here at Miller Auto & Marine, we’re dedicated to providing each and every customer with a 5-Star Experience. It’s something we’re very proud of, and it’s something that sets us apart from other dealerships. In an effort to ensure customers receive a 5-Star Experience whenever they work with us, we’re putting together a 5-part series, focusing on one star at a time. Today, we’re covering Star #3: “We Got Your Back”. If you haven’t had the opportunity yet, check out Star #1 here and Star #2 here.

Star #3: “We Got Your Back” 

Watch the video to see Harley, a Sales Consultant at Miller Auto & Marine, break down what “We Got Your Back” means and how it benefits our customers: 

What Does “We Got Your Back” Mean?

First, let’s clarify what vehicles are covered under this warranty: vehicles that are seven or fewer model years old and have fewer than 100,000 miles at the time of sale. If a vehicle fits within the age and the mile requirement, the following is covered: 

  1. Engine – Cylinder block and cylinder head and all internally lubricated parts, turbocharger, supercharger, harmonic balancer, timing gear, chain and belt, timing cover, intake and exhaust manifolds, valve covers, oil pan, and engine mounts.
  2. Transmission – Transmission case and all internally lubricated parts, torque converter, flywheel/flex plate, vacuum modulator and transmission mounts.

With the exclusion of seals and gaskets, all internally lubricated parts within the engine and transmission are covered. 

Additionally, we want you to love your vehicle before and after you drive it out of the dealership. Our Three Day/500 Mile Money Back Guarantee means you have three days or 500 miles (whichever comes first) to return your purchase for a full refund. This guarantee is only valid on preowned vehicles.

How Does Star #3 Benefit Our Customers? 

Sometimes, customers who buy preowned vehicles are nervous about the potential for underlying issues. They don’t want to buy what seems like a dependable vehicle and find out a few miles down the road that it has expensive problems. But with our “We Got Your Back” promise, we’re putting our customers at ease

And we’re able to warranty our pre-owned vehicles this way because we trust the process we put used vehicles through before they’re available for purchase. Every pre-owned vehicle undergoes a multi-point inspection and comes with an CARFAX Vehicle History Report certifying its history. 

At Miller Auto & Marine, every employee is dedicated to providing our customers with a 5-Star Experience, every time. Stay tuned for our next feature on Star #4: Largest Indoor Showroom. You can find a brief overview of all five stars here

*Drive Forever – Worry Free Lifetime Warranty is valid only on new vehicles and vehcles that are 7 model years old or less and have less than 100,000 miles at the time of sale. 

*3 day/500 mile money back guarantee is on preowned vehicle purchases only.

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